We are HONESTBEE SDN BHD (Company Registration No: 1170599-K) of B4-3-1 to 5, Block B4, Solaris Dutamas, No.1, Jalan Dutamas, 50480 Kuala Lumpur Malaysia ("honestbee") and we own and operate this website ("Site") at honestbee.com. Throughout the Site, the terms "we", "us" and "our" refer to honestbee. honestbee offers this website, including, without any limitation, applications and any related services including notifications, electronic mails (collectively, the "Services") and any information, data, or other content or materials appearing or otherwise made accessible on or through the Services (collectively, the "Content") from this Site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated herein.
Our Services are hosted on Amazon Web Services. They provide us with the online e-commerce platform that allows us to sell our products and provide the Services to you. You consent to having your personal information, including your User Content, transferred or processed by Amazon Web services. You also acknowledge that your purchase of and access to and use of the Services and the Content may be subject to local and international laws applicable to Amazon Web Services, and it shall be your sole responsibility to ensure that you purchase, access or use the Services and the Content only in compliance with such applicable laws.
We do not warrant that the materials on the Site are appropriate or available for use in locations outside Malaysia. Accessing the Site from territories where its contents are illegal or unlawful is prohibited. If you choose to access the Site from elsewhere, you do so on your own initiative and are responsible for compliance with local laws.
You represent and warrant that if you are registering for the Services as an individual, you are at least 13 years old, and if you are 18 years old or older, that you are fully capable and competent to enter into and to comply with these Terms, or if you are between 13 and 18 years old, that you have permission of a legal parent or guardian who has agreed to assume fully your obligations under these Terms as if such obligations are owed by the said parent or guardian, and if you are registering for the Services for and on behalf on an entity, that you are authorized to enter into and bind the entity to these Terms. We reserve the right, at our sole discretion, to refuse to offer the Services to any person or entity and to change our eligibility criteria at any time. You may not create or use any account with us for any person or entity other than yourself except if you are authorized to do so for and on behalf of such person or entity.
Your access and use of the Services shall be at your own discretion and risk and you shall be solely responsible for safeguarding and maintaining the confidentiality of your Account, as defined below, including your username and password and all activities in connection with or that occur on or through your Account, as defined below.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Services, violate any laws in your jurisdiction (including but not limited to copyright laws).
Any alcohol listings on the Site are intended for those who are 18 years or above, and may only be purchased by those who are 18 years and above.
While using the Site, you must not transmit including but not limited to, any worms, viruses and/or any code of a destructive nature.
We reserve the right, at our sole discretion, to refuse service to anyone for any reason at any time.
If the delivery includes alcoholic drinks or any other age-restricted items, you agree to ensure that a person of 18 years of age or older with appropriate identification is present to take delivery of the alcoholic drinks or other items. honestbee reserves the right not to deliver any age-restricted product to anyone who is, or appears to be under, the age of 18 years old, and to charge the customer an additional re-delivery fee of RM15.00.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Please note that Credit card information is always encrypted during transfer over networks.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Accuracy, Completeness And Timelines Of Information
We are not responsible for the accuracy of information on this Site, complete or current. The material on this Site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or timelier sources of information. Any reliance on the material on this Site is at your own risk.
This Site may contain certain historical information. Historical information may not be current and is provided for your reference only. We reserve the right to modify the contents of this Site at any time, but we have no obligation to update any information on our Site. You understand that it is your responsibility to monitor any changes to our Site.
Modifications To The Provision Of Services And Prices
We reserve the right, at our sole discretion and at any time to modify the prices of our products without further notice to you.
We reserve the right, at our sole discretion and at any time to modify or discontinue the Services (or any part or content thereof) without further notice to you.
We shall not be liable to you or to any third-party for any, including but not limited to, modification, price change, suspension or discontinuance of the Services.
To access certain parts of the Site, Services and/or Content, you will be required to register for an account with honestbee ("Account"). In so doing, you will be required to input your e-mail ("Login ID") and password ("Password").
You are solely responsible for safeguarding and maintaining the confidentiality of your Login ID and Password. You agree not to:
share or permit others to use your Account or Password; or
assign or transfer your Account to any other person or entity.
You shall be bound by and responsible for all communications and online activity transmitted or conducted through the use of your Account.
honestbee shall have no responsibility or liability for any loss, damage, cost, expenses, or liabilities arising as a result of or in connection with the wrongful or fraudulent use of your Account. If you are aware of any actual or suspected unauthorized use(s) of your Account, loss, theft, or unauthorized disclosure of your Password, please notify us immediately at: email@example.com.
Each household or delivery address may only register one (1) Account. Multiple Account(s) registering the same delivery address may be permitted at our sole discretion.
Please provide accurate, complete, and up-to-date information required for your Account. You may at any time change or update your Account information by updating your information under My Account.
Where a delivery address is associated with multiple Account(s) without our written authorization, or fraudulent or wrongful use of an Account is detected or suspected, we reserve the right at our sole discretion, without liability, and without prejudice to our other rights and remedies under this Agreement or at law, to immediately:
cancel any orders placed through such Account(s);
cancel or invalidate any credits or discount vouchers, rewards or codes awarded to or used by such Account(s);
prohibit such Account(s) or persons from participating in any promotions, contests or surveys of honestbee; and/or
merge, suspend and/or terminate such Account(s).
Intellectual Property And Limitations On Use
All rights, title and interest in and to the Services, including all Content pursuant to the Services remains and/or shall be the copyright or intellectual property of either honestbee or third parties providing the data ("Data Providers") (as the case may be).
You may not use the Site, Services, including all Content, for publication, distribution, transmission, retransmission, redistribution, broadcast, reproduction or circulation to anyone else unless with our express written consent.
You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any Content obtained from the Service and/or Site unless with our express written consent.
We hereby grant you a personal, limited, worldwide, royalty-free, non-assignable, non-transferable, revocable, non-exclusive license (without the right to sub-licence) to use the Site, Services and Content for the sole purpose of enabling you to use and enjoy the benefit of the Services in a manner prescribed by these Terms. Such license is subject to these Terms and does not include the distribution of any Content, modifying or otherwise making any derivative uses of the Site, Services and/or the Content (or any part thereof), the use of any scraping, data mining, robots or similar data gathering or extraction methods, downloading (other than page caching) any part of the Site, Services, Content or information contained therein except as expressly permitted on the Services, and any use of the Site, Services or Content other than for their intended purposes.
Order, Pricing And Payments
As our Services continue to expand in Malaysia, there may be times when some areas will not be covered by our Services.
To determine if your area is covered by our honestbee Services, please enter your postal code in the "Shop from the nearest stores by entering your postal code" section on our main Site.
All orders made by you are subject to stock availability. honestbee reserves the right to cancel, amend or reject your order in whole or in part, at any time and without liability or compensation, where any product is out of stock, damaged or spoilt, or unavailable for any other reason.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
Product Information, Pricing and Payment
honestbee endeavors to provide you with accurate and up-to-date pricing, product and promotional information. However, we do not guarantee that the pricing, images or other product or promotional information provided will be error-free, updated or complete. honestbee shall not be liable for any errors in the pricing and product or promotional information listed on our Site or through our Services.
The price to be paid by you shall be based on our prevailing selling price at the time we receive your order, which may or may not be correctly reflected on the Site or through our Services.
If the actual price of any item ordered by you is higher than that reflected on the Site or through our Services, we will inform you and you will be given an option to confirm or cancel your purchase of such item based on the correct price. By confirming your purchase, you authorize us to charge the additional amounts to you. If you elect to cancel the purchase, we will reverse or refund payment for such item in accordance with our prevailing refund policy at such time. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.
Where the actual price of any product is dependent on its weight ("Weighed Item"), we will provide an estimate of the price based on indicated weight and our current prevailing rates at the time of checkout. The actual weight and related price of the Weighed Item will be made known to you at the time of delivery and:
in the event of any shortfall in payment, we reserve the right to charge you for the additional amounts; and
in the event of any overpayment, we will reverse or refund the excess amounts paid for such item in accordance with our prevailing refund policy at the time of delivery.
Payment for all orders shall be made in Ringgit Malaysia.
We accept payment for orders by MasterCard, Visa and Amex.
By placing your order, you authorize us to transmit information or to obtain information about you from third parties from time to time and this may include verification checks involving your debit or credit card number or credit reports in order to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization, to protect you and us from fraud, and to enable us to arrange delivery of your order to your nominated delivery address.
We have made every reasonable effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.
We reserve the right to limit the quantities of any products or Services that we offer.
All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.
We reserve the right, at our sole discretion, to discontinue any product at any time.
Any offer for any product or Services made on this Site is void when it is prohibited by law.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Services will be corrected.
Accuracy Of Billing And Account Information
In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
We may provide you with access to third-party tools over which we do not monitor or have any control over whatsoever.
You acknowledge and agree that we provide access to such tools 'as is' and 'as available' without any warranties, representations or conditions of any kind and without any endorsement. We are not liable for, including but not limited to, any loss and/or damage suffered by you whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the Site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
Third Party Links
Third-party links on our Site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please ensure that you review the third-party's policies and practices and make sure you understand them before you engage in any transaction.
Any complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
User Comments, Feedback And Other Submissions
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.
We are and shall be under no obligation, including but not limited to, to:
maintain any comments in confidence;
pay compensation for any comments; or
respond to any comments.
By sending and/or posting your comments, you agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website.
You agree to not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Errors, Inaccuracies And Omissions
Occasionally there may be information on our Site, in the Services and/or Content that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.
We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Site, Services, Content or on any related website is inaccurate at any time without prior notice to you.
We undertake no obligation to update, amend or clarify information in the Site, Services, Content or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Site, Services, Content or on any related website should be taken to indicate that all information in the Site, Services, Content or on any related website has been modified or updated.
for any unlawful purpose;
to solicit others to perform or participate in any unlawful acts;
to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
to submit false or misleading information;
to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
to collect or track the personal information of others;
to spam, phish, pharm, pretext, spider, crawl, or scrape;
for any obscene or immoral purpose; or
to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.
We reserve the right to terminate your use of the Site, Services, Content or any related website for violating any of the prohibited uses.
Disclaimer Of Warranties; Limitation Of Liability
We do not guarantee, represent or warrant that your use of our Site, Services and/or Content will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of our Site, Services and/or Content will be accurate or reliable.
You agree that from time to time we may remove our Site, Services and/or Content for indefinite periods of time or cancel our Site, Services and/or Content at any time, without notice to you.
You agree that your use of, or inability to use, our Site, Services and/or Content is at your own risk. Our Site, Services and/or Content and all products and services delivered to you through our Site, Services and/or Content are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall honestbee, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation for any lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. As some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall only be limited to the extent permitted by law.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
Your sole and exclusive right and remedy against us in the case of dissatisfaction with the Services or any other grievance shall be your termination and discontinuation of access to or use of the Services or by notifying us that you no longer wish to use our Services.
Changes To Term of Use
honestbee FOOD is a delivery platform that allows users to purchase meals, food items, beverages, and other related products (“Meals”) from their merchants of choice, where the food is prepared by independent restaurants (our "Partner Restaurants") and delivered by deliverers sourced by honestbee (the “Deliverers”).
The purpose of our Service is to provide a simple and convenient service to you, linking you to the Partner Restaurant and menu of their choice and allowing you to order Meals from them. We market Meals on behalf of our Partner Restaurants, conclude orders on their behalf and source for Deliverers to deliver the Meals to you.
honestbee FOOD can only be accessed by you via the honestbee mobile application (the “App”). All orders, payments, and all actions related to the foregoing can only be accessed via the App.
When you place an order through our Service, you will receive a notification from the App (an “App Notification”) thanking you for your order and confirming your order has been received and accepted by the Partner Restaurant (the “Confirmation App Notification”) will be sent to you by us on behalf of the Partner Restaurant.
The contract for the supply of any Meal you order through us will be between you and the Partner Restaurant and will only be formed when you have been sent the Confirmation App Notification by us.
Upon your receipt of the Confirmation App Notification, the vendor would have commenced preparation of the Meal (your “Started Order”).
Please ensure that you have given us a correct email address as this is how we will communicate with you about your order.
Please also ensure that you provide an accurate address and telephone number to ensure that your Meals arrive to the correct location. It is your responsibility to ensure that the address that you have provided in the App is accurate.
If you do not open the door or respond to telephonic correspondence within 10 minutes of our delivery drivers physically reaching your address, we reserve the right to leave the premises, and you will be charged for the Meal. For hygiene and food safety reasons, we are unable to leave the Meal at your designated address without someone collecting the Meal.
honestbee seeks to provide a quality service and will be the first contact in event in there is a problem with your Meal either in regards to food quality and/or temperature. We do monitor our Partner Restaurants very closely and it is of utmost importance to us that they comply with our standards and help us to maintain our reputation.
You recognise that all Meals are subject to availability. Your Partner Restaurant may offer an alternative for any Meal it cannot provide you with.
Our Partner Restaurants may use nuts, and gluten in the preparation of certain Meals. Please call our Partner Restaurant prior to ordering if you have an allergy. We make no guarantee that any of the Meals sold by our Partner Restaurants are free of allergens.
Sale of Alcohol
Any alcohol listings on the Site are intended for those who are 18 years or above, and may only be purchased by those who are 18 years and above.
If the Meal includes alcoholic drinks or any other age-restricted items, you agree to ensure that a person of 18 years of age or older with appropriate identification is present to take delivery of the alcoholic drinks or other items.
We reserve the right not to deliver any age-restricted product to anyone who is, or appears to be under, or is unable to prove that he or she is aged 18 or over. In such a situation, we reserve the right to withhold the Meal or the age-restricted product from you (as the case may be), and to still charge you for the full purchase price of your Meal.
Availability and Delivery
Our aim is to provide the best delivery service possible. Unfortunately, things such as traffic conditions and weather do not always go to plan. Such factors may occasionally prevent us from achieving our targets in this regard. We will do our best to ensure that your Meal is delivered by the time specified in the App. The timing of your order is determined by amongst other things, the number of orders and the circumstances being faced by the Partner Restaurant at that time.
You have the right to cancel an order within a reasonable time and before the order becomes a Started Order, upon which you would be unable to do so. Any order cancelled after it becomes a Started Order will be charged to you.
honestbee and the Partner Restaurant may cancel any order and will tell you once we cancel an order. You will not be charged for any orders cancelled in accordance with this clause. Any payment made prior to an order being cancelled by honestbee or a Partner Restaurant will usually be reimbursed using the same method you used to pay for your order.
You acknowledge and agree that honestbee alone will determine whether an order is a Started Order or not.
Price And Payment
The price of any Meals will be listed on our App. Prices include GST. Prices will vary between menus. Prices are liable to change at any time, but changes will not affect orders in respect of which you have been presented with the Confirmation Email, save in the case of an obvious pricing mistake, whereby we will notify you as soon as we can about the pricing issue. Upon such notification, you may be allowed to cancel your order.
Despite our best efforts, some of the Meals listed on our Service may be incorrectly priced. The relevant Partner Restaurant will normally verify prices as part of the order process. Payment for all Meals can be made by credit or debit card through our Service. Once your order has been confirmed your credit or debit card will have been authorised and the amount marked for payment. Payment is made directly to honestbee and is subsequently passed on by honestbee to the Partner Restaurant. We are authorised by our Partner Restaurants to accept payment on their behalf and payment of the price of any Meals to us will discharge your obligations to pay such price to the Partner Restaurant.
There may be a price discrepancy between your honestbee receipt and the charge on your statement due to honestbee's international structure. Our merchant account, honestbee SG, is based in Singapore. Certain banks add an international transaction fee when their cardholder makes a purchase from honestbee SG. Your transaction receipts include the statement "Charges does not include fees charged by your bank. Please contact your bank directly for inquiries. We do not control whether your bank chooses to add such a fee. You may be able to lower or avoid these fees by using a different credit card."
To the extent permitted by law, we provide our Service and content on an "as-is" and "as available" basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of our Service, or that it will be timely or error-free or that defects will be corrected.
Subject as provided below, neither honestbee nor any Partner Restaurant shall have any liability to you for any direct, indirect, special or consequential losses or damages arising in contract, tort (including negligence) or otherwise arising from your use of or your inability to use our Service. In the event honestbee or the Partner Restaurant is found to be liable to you our total aggregate liability is limited to the purchase price of the Meals you have paid for in your order.